Is my laundry safe with a stranger?

All WashMates go through our vetting process before they can accept orders. Plus, you can rate and review every WashMate after each order — building accountability and trust within our community.

What if something gets damaged or goes missing?

We take care of your clothes like they're our own. If anything doesn't come back right, contact us within 24 hours and we'll work with you on a fair resolution. Our WashMates use photo verification at pickup and delivery for your peace of mind.

How do I know my clothes won't get mixed up?

Your laundry stays with your assigned WashMate from pickup to delivery — it never gets mixed with anyone else's. We use a colour-coded system to track each load, and your WashMate confirms the count with you at pickup.

What detergent do you use?

Your WashMate uses their own high-quality detergent. Need something specific like fragrance-free or a particular brand? Just add it to your special instructions — you can even provide your own detergent for your WashMate to use!

Can I cancel anytime?

There are no subscriptions or contracts — use us whenever you need us. You can cancel an order up to 2 hours before your scheduled pickup at no charge.

How does WashMates work?

Create an account, schedule pickup, and a verified WashMate collects your laundry. They wash, dry, fold, and deliver it back within your chosen timeframe. The whole process takes about 60 seconds to book.

How much does it cost?

$35 per load flat rate with a 2-load minimum, plus 13% HST (Ontario). No weighing, no per-pound guessing, no hidden fees. You know exactly what you are paying before you book.

Where are my clothes washed?

Your WashMate washes your clothes at a local laundromat or using their own machines. All WashMates are required to maintain clean workspace standards before they can accept orders. Your laundry stays with your assigned WashMate from pickup to delivery and is never mixed with anyone else's.

How is WashMates different from other laundry services?

Most services charge by the pound, so you do not know the cost until after pickup. WashMates uses flat-rate pricing ($35/load). You also get a dedicated WashMate from your neighbourhood rather than having your clothes sent to a commercial facility. And our WashMates keep 80% of the service fee.

What if no WashMate is available in my area?

If no WashMate is available for your time slot, we will let you know and you can pick a different time. You are never charged until a WashMate accepts your order. We are actively growing our network across the GTA.

Laundry Pickup and Delivery in Toronto and the GTA

Name: WashMates
Price range: $$

TL;DR — WashMates picks up your dirty laundry, washes and folds it, and delivers it back to your door. It takes about 60 seconds to book. A local, vetted WashMate from your neighbourhood comes to collect your clothes, takes them home to wash and fold with care, and returns everything fresh and ready to put away. Same-day service for orders placed before noon. Most same-day orders are picked up and delivered back within 6-8 hours. Flat rate of $35 per load, 2-load minimum, no hidden fees.

How Pickup and Delivery Works

1. Book Online

It takes about 60 seconds to book. Pick a time that works for you. No subscription required.

2. WashMate Picks Up

A local, vetted WashMate from your neighbourhood arrives at your door and collects your laundry.

3. Washed, Dried, Folded

Your clothes are washed and folded separately. Never mixed with anyone else's laundry.

4. Delivered Back Fresh

Your WashMate returns everything clean, folded, and ready to put away. Same-day available.

Where We Pick Up

We pick up from any residential building in the Greater Toronto Area. Our WashMates handle:

Condos
Apartments
Townhouses
Detached homes
Semi-detached homes

You have three drop-off options at your building:

Leave your laundry at your door
Hand it off to your concierge or front desk
Hand it directly to your WashMate

Our service area covers 10 cities across the GTA:

Toronto Mississauga Vaughan Scarborough North York Etobicoke Markham Richmond Hill Brampton Oakville

Trust and Safety

You are trusting someone with your personal belongings. We take that seriously.

Vetted WashMates

Local, vetted individuals from your neighbourhood. Each WashMate goes through our approval process before they can accept a single order. We verify identity and review each applicant before they join the platform.

Photo Verification

Photo verification at pickup and delivery. Your WashMate takes a photo to confirm each handoff. Clear accountability at every step.

Clothes Kept Separate

Your laundry is never mixed with anyone else's. Your dedicated WashMate handles your clothes from pickup to delivery. No shared loads, no sorting mix-ups.

Rating System

You can rate your WashMate after every order, building accountability. This keeps quality high across the platform.

What's Included in Every Laundry Pickup

Every WashMates order includes the following at the $35/load flat rate, with no upsells or add-ons:

Pickup at your door during your selected time window

Washing in your dedicated WashMate's own machines

Drying on appropriate heat settings for your fabrics

Folding, sorted and ready to put away

Return delivery to your door, free of charge

Photo verification at both pickup and delivery

Detergent (or use your own — just leave a note)

Special instructions honoured (cold wash, fragrance-free, etc.)

Simple, Flat-Rate Pricing

Every load is $35 flat rate, plus 13% HST. No per-pound weighing, no delivery fees, no surge pricing. You know exactly what you are paying before you book. The minimum order is 2 loads per pickup.

A typical load of laundry takes about 90 minutes of your time when you factor in sorting, loading, switching, folding, and putting away. At $35 per load, that works out to roughly $23/hour for your time back. If your time is worth more than that, the math is simple.

View full pricing details

Frequently Asked Questions

How do I schedule a pickup?

Sign up at washmates.ca and choose a pickup time that works for you. It takes about 60 seconds to book. You will get a confirmation when a WashMate accepts your order.

What areas do you pick up from?

We pick up across the Greater Toronto Area, including Toronto, Mississauga, Vaughan, Scarborough, North York, Etobicoke, Markham, Richmond Hill, Brampton, and Oakville. If you are in the GTA, we likely cover your area.

How fast is delivery?

We offer same-day service for orders placed before noon, or choose next-day delivery. Most same-day orders are picked up and delivered back within 6-8 hours. If picked up later in the day, laundry is returned the next day.

What if I am not home?

You can leave your laundry at your door, with a concierge, or in any spot you specify when booking. Your WashMate will follow your instructions for both pickup and delivery. Add buzzer codes or building access notes when you place your order.

How do I give special instructions?

Every order has a special instructions field where you can note preferences like cold water only, fragrance-free detergent, or specific folding requests. You can also provide your own detergent for your WashMate to use.

Is there a minimum order?

Yes, the minimum is 2 loads per pickup. Each load is $35 flat rate, plus 13% HST. There are no delivery fees, no subscriptions, and no contracts.

Ready to Get Your Time Back?

Schedule your first pickup today. No subscriptions, no contracts. Use code FIRST10 for $10 off.